Last Updated: [Month Day, Year]
Who We Are
This Privacy Policy describes how ScaleCases (“ScaleCases,” “Company,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you access or use our websites, including [scalecases.com, carcrashcompensate.com] and any related domains or landing pages, as well as our advertisements, contact forms, text messaging programs, and other services (together, the “Services”).
We are not a law firm and do not provide legal advice. We operate a nationwide advertising and matching service that connects consumers with sponsoring law firms or legal service providers (“Law Firms”). Submitting information through our Services does not create an attorney-client relationship with ScaleCases.
Attorney Advertising & No Legal Advice
The Sites and Services may constitute attorney advertising.
No attorney-client relationship is created by your use of the Services.
Prior results do not guarantee a similar outcome.
You should consult a licensed attorney about your specific situation.
Scope & Consent
By accessing or using the Services or submitting information to us, you acknowledge this Privacy Policy and consent to our collection, use, and sharing of information as described here. If you do not agree, please do not use the Services.
Information We Collect
1) Information You Provide
When you use our forms, respond to our ads, communicate with us, or opt into SMS/email, we may collect:
Identifiers & contact info: name, email, phone number, postal address, city/state/ZIP.
Case-related details you choose to provide: accident date/location, vehicle details, injuries, insurance status, police report info, photos, and other claim details.
Communications: messages, call recordings (where permitted), survey responses, and support requests.
Consent records: e-signature/checkbox logs, timestamp, source page/UTM tags.
Health/medical details: We are not a healthcare provider and are not a HIPAA covered entity. Any health-related information you submit is used solely to evaluate potential eligibility and facilitate a match with a Law Firm.
2) Information Collected Automatically
When you visit the Sites or interact with our ads:
Device/usage data: IP address, browser type, OS, device IDs, pages viewed, time on page, referring/exit URLs, click paths.
Location data: coarse location (e.g., city/state) inferred from IP.
Cookies, pixels, tags, SDKs, and similar technologies used for functionality, analytics, and advertising/retargeting.
3) Information From Third Parties
We may receive information from:
Law Firms (e.g., outcome/feedback to improve matching).
Ad/analytics partners (e.g., campaign performance, audience segments).
Lead vendors or publishers (where lawful and with appropriate consents).
How We Use Information
We use your information to:
Operate and provide the Services, including screening basic criteria and facilitating introductions to Law Firms.
Respond to inquiries, provide customer support, and communicate about your requests.
Send marketing and informational communications (email/SMS) where permitted; you can opt out at any time.
Personalize and improve the Sites, including analytics, testing, and debugging.
Detect, prevent, and investigate fraud, abuse, and security incidents.
Comply with legal obligations and enforce our terms.
Create aggregated or de-identified data for reporting and business purposes.
How We Share Information
We may share information as follows:
With Law Firms: If you request a match or submit case details, we share your information with one or more Law Firms so they can evaluate your potential claim and contact you.
With service providers: Hosting, analytics, advertising, communications/SMS, form/lead management, security, and other vendors who process data on our behalf under contractual restrictions.
With advertising/analytics partners: To measure campaign performance and deliver or measure personalized ads; see Your Choices below for opt-out options.
Business transfers: In connection with a merger, acquisition, financing, or sale of assets.
Legal compliance: To comply with law, regulation, subpoena, or governmental request; to protect rights, property, safety, and prevent fraud.
With your consent: As otherwise disclosed at the time of collection.
Disclosure for CA/CPRA: Some sharing for cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information under California law. See Your California Privacy Rights for opt-out.
Cookies, Analytics & Advertising
We and our partners use cookies and similar technologies to:
Enable site functionality and remember preferences,
Perform analytics (e.g., Google Analytics), and
Deliver/measure advertising and retargeting (e.g., Google/Meta pixels).
Your options:
Browser controls to block/clear cookies (site features may be limited).
Google Analytics opt-out add-on: tools.google.com/dlpage/gaoptout
Google Ads settings: adssettings.google.com
NAI opt-out: optout.networkadvertising.org / DAA: optout.aboutads.info
SMS/Text Messaging (TCPA)
By providing your mobile number, you agree that ScaleCases and/or Law Firms may contact you via calls, texts, and prerecorded messages (including via autodialer) about your inquiry and related services. Consent is not a condition of purchase.
Message & data rates may apply.
Message frequency varies.
Reply STOP to cancel, HELP for help.
Carriers are not liable for delayed or undelivered messages.
For SMS support or opt-out requests, contact [email protected] or +1 424-372-1522.
Data Retention
We retain personal information as long as reasonably necessary to:
Provide and improve the Services,
Communicate with you and Law Firms about a potential claim,
Comply with legal, tax, audit, and regulatory requirements, and
Resolve disputes and enforce agreements.
When no longer needed, we will delete, de-identify, or aggregate information consistent with applicable law and our policies.
Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
The Services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from children under 18. If you believe a minor has provided information, please contact [email protected] so we can delete it.
Third-Party Links & Properties
The Services may link to third-party websites, apps, or services. We do not control and are not responsible for their privacy practices. Review the privacy policies of any third-party properties you visit.
International Users
If you access the Services from outside the United States, you understand your information may be transferred to, stored, and processed in the U.S. and other countries with different data-protection laws.
Your Choices
Email marketing: Use the unsubscribe link in our emails or contact [email protected].
SMS: Reply STOP to any message or contact [email protected].
Targeted ads & cookies: Use the tools listed in Cookies, Analytics & Advertising; California users see additional rights below.
Do Not Track: Our Sites currently do not respond to DNT browser signals.
Your California Privacy Rights (CCPA/CPRA)
This section applies to California residents and supplements the rest of this Policy.
Categories We Collect (for the last 12 months)
We may collect and have collected:
Identifiers: name, email, phone, IP address, online identifiers.
Customer records: contact details, case details you provide.
Protected classifications (if provided): e.g., age range.
Commercial info: interactions with our ads and Sites.
Internet/Network activity: browsing history, interactions, referral data.
Geolocation data: coarse location (city/state from IP).
Audio/visual: call recordings (where permitted) or voicemail you leave.
Professional/employment info (if provided).
Inferences: preferences or audience segments.
Sensitive personal info (if provided): injury/accident details. We use this only to facilitate your request and matching and do not use or disclose it for additional purposes without your consent.
Sources: you; your devices; ad/analytics partners; Law Firms; lead partners.
Business/Commercial Purposes: see How We Use Information.
Disclosures: to service providers, Law Firms, analytics/advertising partners, and as otherwise described in How We Share Information.
Sale/Share: We may “sell” or “share” (as defined by CPRA) identifiers, internet/network activity, and inferences to/with advertising and analytics partners for cross-context behavioral advertising. We do not knowingly sell/share the personal information of consumers under 16.
Your Rights (Subject to Exceptions)
Right to Know/Access: Request the categories and specific pieces of personal information we collected about you.
Right to Delete: Ask us to delete personal information we collected from you.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: Opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.
Right to Limit Use/Disclosure of Sensitive PI: We only use sensitive PI for limited purposes; if we expand those purposes, you may have the right to limit such use.
Non-Discrimination: We will not discriminate against you for exercising your rights.
How to Exercise Your Rights
Submit a request to [email protected] with subject “California Privacy Request” and indicate whether you seek Access, Deletion, or Correction.
To opt out of sale/sharing, email [email protected] with subject “Do Not Sell or Share My Personal Information,” and/or adjust cookie preferences via our cookie banner where available.
We may need to verify your identity (e.g., email or phone confirmation). You may use an authorized agent with proof of authorization and your verified request.
Other State Privacy Rights (VA/CO/CT/UT, etc.)
Residents of certain U.S. states may have rights to access, delete, correct, or opt out of targeted advertising and certain profiling. To exercise, email [email protected] with your state and request type in the subject line. We will respond as required by applicable law.
Changes to This Privacy Policy
We may update this Policy from time to time. We will post the updated Policy with a new “Last Updated” date. Your continued use of the Services after changes are posted indicates your acceptance.
Contact Us
If you have questions or requests about this Policy or our privacy practices, contact us at:
ScaleCases
Email: [email protected]
Phone: +1 424-372-1522
Short-Form Notice at Collection (California)
Categories collected: identifiers; contact info; internet/network activity; geolocation (coarse); case details you provide; communications; inferences; and, if you choose, limited sensitive information (injury/accident details).
Purposes: provide/request matches with Law Firms; communicate; security/fraud prevention; analytics; advertising; compliance.
Sale/Sharing: yes, for advertising/analytics (you may opt out).
Retention: kept as needed for the purposes stated above; deleted, de-identified, or aggregated when no longer necessary.
More info/rights: See Your California Privacy Rights above or contact [email protected].
Important Disclaimers for the MVA Context
Not a law firm; no legal advice. We forward your information to sponsoring Law Firms so they can evaluate potential representation.
No guarantee of results and no attorney-client relationship with ScaleCases.
Consent to contact: By submitting your information, you agree we and/or Law Firms may contact you via phone, SMS, or email about your inquiry and related services (message/data rates may apply; STOP to opt out).